Remote Support Desk for VL-700 BASE systems

Remote Support Desk - VPN

Our Remote Support Desk solution provides a seamless and secure VPN connection, giving you easy remote access to any VL-700-based system. An intuitive user interface gives you secure access to your systems from anywhere.

Secure connection via VPN

Direct access to all devices

Regardless of whether you have already purchased the devices with the ``Remote Service Desk`` option or need them later, you will find all licensed devices in a tabular overview after logging in to the Remote Service Desk website.

Device overview

In the “Devices” tab, you can view your licensed devices along with basic information and their current connection status. You also have the option, as shown in the image, to display the locations of your devices marked on the map.

System maintenance made easy

Everything at your fingertips - with security

You have various options for connecting to a VL-700 BASE. This gives you full control over your projects from anywhere at any time. This ranges from updating the firmware of the VL-700 BASE to updating to a new version of the application and changing the connection settings.

Connections - possibilities

You have the option of connecting to the selected device in different ways:

HTTPS_machine_config
Node-Red
SSH access
System settings
VNC
VNC browser
Web access HTTP
HTTPS web access

This gives you full access to your devices from anywhere at any time.

No incoming connection

No external connection to your network is required to communicate with the Remote Service Desk.

The only requirement for using the full range of features is an external connection via UDP port 1194.

All for your security.

The system at a glance

Via VPN to the sensor data

The figure on the right provides an overview of the vertical system architecture of our system. Once you have licensed the devices and logged in via the website, the Remote Support Desk allows you to connect to any VL-700 BASE. This requires only an outbound connection via UDP port 1194. Once set up, you’ll have access to any EnoDisc® that has been created as an endpoint in Remote Support Desk. Through the EnoDisc®’s web server—which you can access via your web browser—you can then view the received EnOcean® sensor data in real time as needed.

System structure Remote Support Desk / VPN

The illustration above shows the vertical system structure, from the remote support desk down to the sensor data in real time.

Two-factor authentication - 2FA

Of course, two-factor authentication is available for logging in to the Remote Support Desk.

Support is provided:

Google Authenticator
FreeOTP
Microsoft Authenticator

You can set it up conveniently at any time via your user profile.

The following devices / options are currently available from us:

Bestellnummer Order number	Artikelbezeichnung Article name	Zulassung Approval
11819	Remote Support Desk / Lifetime license for VL-7xx devices	n.a.